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Stock account is open through Torus Financial Markets Private Limited and SEBI regulated Broker.

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Frequently asked questions

How can I buy/ sell stocks/ contracts?
  1. Login to Your Account: Make sure you are logged in to your trading account within the app or Website. 
  2. Tap on the "Watchlist" tab at the bottom. 
  3. Select the stock you want to buy or sell. 
  4. Tap on the "Buy" or "Sell" button displayed on the stock's details page. 
  5. Enter the order details (quantity, price, order type). 
  6. Confirm and submit your order. 
How can I modify my order?
  1. Open the Order Tab: Navigate to the "Order" tab from the bottom menu.
  2. Select the Order to Modify: Find the specific order you want to modify from the list of your active orders. Tap on the order to open the details.
  3. Quantity: Adjust the quantity of shares you wish to buy or sell by changing the number in the "Quantity" field.
  4. Price: If you are not using the market price (Mkt. price), uncheck the "Mkt. price" box and enter your desired price in the "Price" field.
  5. Stoploss: You can add or adjust a stop loss for the order by toggling the "Add Stoploss for Buy" switch and entering the stop loss value.
  6. Advanced Options: Tap on "Advanced Options" if you need to access additional settings for your order, such as validity or other specific parameters.
  7. Save Changes: After making the necessary modifications, ensure that you save the changes. The method to save might vary, but typically, there will be a "Save" or "Modify Order" button.
  8. Confirm Modifications: You may be prompted to confirm your modifications. Review the changes and confirm to update the order.
How can I perform quick buy/ sell of stocks/ contracts?
  1. Create a Watchlist: Start by adding stocks or contracts you're interested in into your watchlist or Wishlist.
  2. Right Swipe (Buy): If you swipe right on a stock or contract in your watchlist, it might initiate a buy order for that security.
  3. Left Swipe (Sell): Conversely, swiping left on a stock or contract could initiate a sell order.
  4. Confirm the Order: After swiping to initiate a trade, the app may prompt you to confirm the details of your order (like quantity, price, order type, etc.).
  5. Execution: Once you confirm, the order will be sent to the exchange for execution.
How can I know the status of my order?
  • Open the "Orders" Tab: Navigate to the "Orders" tab at the bottom of your trading app.
  • Check the Status: Look for the status of your order under different categories:
  • All: Shows all orders.
  • Pending: Shows orders that are still pending and not yet executed.
  • Executed: Shows orders that have been successfully executed.
  • Rejected: Shows orders that have been rejected.
  • Cancelled: Shows orders that have been cancelled.
Can I sell any stocks bought in CNC on the same day?
Yes , you can sell stocks bought in CNC (Cash and Carry) on the same day. CNC is a segment where stocks are bought with the intention of taking delivery, but there is no restriction that prevents you from selling them on the same day of purchase. Once the stocks are purchased and credited to your demat account, you are free to sell them whenever you want, including on the same trading day. 
How is a margin statement helpful?
  1. Account Overview: It provides a clear summary of your margin account's financial status, including cash balances, securities held, margin balances (both debit and credit), and overall account value.
  2. Margin Balances: It shows the specific amounts borrowed (debit balance) and any excess collateral you've deposited (credit balance) to cover margin requirements.
  3. Interest Charges: It details any interest charges accrued on the borrowed funds, giving you a clear picture of the cost of using margin.
  4. Margin Requirements: It outlines the margin requirements for each position, which helps you understand how much equity you need to maintain to avoid margin calls.
  5. Transaction History: It includes a history of transactions within your margin account, showing trades executed, deposits, withdrawals, and any margin-related activities.
  6. Risk Assessment: It helps in assessing the overall risk exposure of your margin positions, allowing you to manage risk more effectively.
Why have I been charged a margin penalty?
  1. Insufficient Margin: If you're trading on margin (borrowed funds from your broker to buy securities), you must maintain a minimum level of equity in your account known as the maintenance margin. If the value of your securities falls below this maintenance margin due to market movements, you might be required to deposit additional funds (called a margin call) to bring your account back to the required level. Failure to do so can result in a margin penalty. 
  2. Margin Call Non-Compliance: If you receive a margin call and do not deposit additional funds to meet it within the specified time frame, your broker may impose a margin penalty or liquidate some of your securities to cover the shortfall. 
  3. Regulatory Requirements: Brokers are required to enforce certain margin rules set by regulatory authorities (like SEC in the US or similar bodies in other countries). If you violate these rules, such as exceeding allowed margin limits or failing to meet margin calls, penalties can be imposed. 
  4. Broker Policies: Each broker may have specific policies regarding margin requirements and penalties for non-compliance. These can vary widely, so it's important to understand your broker's terms and conditions. 
How to create Watchlist?
Open the Watchlist Tab: Ensure you are in the "Watchlist" tab. This can be confirmed if the "Watchlist" icon at the bottom of the screen is highlighted.
Create a New Watchlist: Tap on the "New watchlist" button located at the top of the screen.
Name Your Watchlist: You will be prompted to name your new watchlist. Enter the desired name and confirm.
Add Stocks to Your Watchlist:
  1. Use the search bar labeled "Search symbols" to find stocks.
  2. Type in the stock symbol or company name you want to add.
  3. Select the stock from the search results to add it to your watchlist.
Once you’ve added the desired stocks, they will appear in your watchlist for easy monitoring.
How many Watchlists can I create?
You can create up to 15 watchlists in the app and website. This allows you to organize and monitor different sets of stocks or contracts according to your preferences and investment strategies. 
Can I customize the indices displayed to me?
Yes, you can customize the indices displayed on your dashboard. To do so, follow these steps: 
Go to the Indices Section:  Tap on the "View All Indices" link next to the "Index" section on your dashboard. 
Select Indices:  In the indices section, you can select up to three different indices to be displayed on your dashboard. 
Confirm Your Selection: 
  1. Choose the indices you want to display by selecting them.
  2.  Confirm your selection to update your dashboard. 

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Torus Digital Private Limited

SEBI registration no: INA000017550 | BASL Membership ID : 1940 | AMFI ARN: - 181883 | IRDAI registration No : CA0834 , CIN:- U72900MH2021PTC359702

 
Torus Financial Markets Private Limited

SEBI Registration No’s:-  StockBroker-INZ000299936 | CDSL DP IN-DP-664-2022 | Research Analyst – INH000008695

AMFI ARN (Corporate):- 241161 | BSE MFD :- 56221

BSE Member ID (Cash & Derivative):- 6761 | NSE Member ID (Cash & Derivative):- 90245, CMID:M70022

CIN:- U65990MH2021PTC356714

 
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Torus Digital Private Limited/
Torus Financial Markets Private Limited
2nd floor, ICC Chambers-II, Saki Vihar Road, Near MTNL office, Powai, Mumbai - 400072

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